Incorrect Item Received
If you received the wrong item in your order of if your was incorrect, please contact us immediately so we can ship the proper items to your and give you instructions on returning any incorrect items.
Damaged Product Received
All products are warranted free of manufacturer defects for one year from invoice date (excluding 10lb and 15lb bumper plates). 10lb and 15lb bumper plates are warranted free from manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted on the website's product page.
Unsatisfied with Product
If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for a refund or credit towards another purchase. All returns require you to contact us first to get a return authorization. There is a 15% restocking fee for refund requests. Any shipping charges that incurred on the order are non-refundable.
Return Shipping Expenses
With the exception of shipping errors, damaged or defective products, all shipping costs back to Kiloflex Fitness, LLC are the responsibility of the customer. Refunds or credits are not issued for shipping charges unless a product is defective.
Limited 3 Year Warranty for Barbells
Limited 3 year warranty protects against manufacturer 's defects. Warranty does not protect against normal wear and tear or damage to barbells that are dropped on benches, racks, or other objects. Damage must occur using Kiloflex bumpers or competition plates. Warranty does not protect against damaged bushings or bearings resulting from normal use. Warranty only extends to the original purchaser and does not cover shipping or other replacement related expenses.
Care and Maintenance for Barbells
Kiloflex barbells are rigged to handle the most intense training environments, but like any moving part, they do require periodic maintenance. We recommend that home gym users remove snap rings and sleeves once per years, clean and apply all purpose oils to bushings or bearings. Commercial gm owners should perform maintenance every 3 months. To prevent oil from running out of bushings or bearings, we recommend horizontal storage of barbells.